How We Ship & Handle Returns

SHIPPING

All Arthur Objects products are crafted to order in our Brooklyn studio. Estimated lead times are listed on each product page and reflect the time required to prepare your item before shipment. Once your order is ready, you'll receive a confirmation email with tracking information.

We ship all domestic orders via UPS Ground. Please note that we do not ship on weekends or holidays, and Saturday delivery is not available. Transit times are estimates and may vary due to factors like weather, holidays, or carrier delays.

Estimated UPS Ground Transit Times from New York:

  • New York & Tri-State Area: 1–2 business days

  • Florida: 2–3 business days

  • Texas: 3–4 business days

  • Oregon: 4–5 business days

  • California: 4–5 business days

  • Maine: 2–3 business days

For the most accurate delivery estimates, please refer to the UPS Ground Time-in-Transit Map.

Once your package ships, you'll receive tracking updates via email. You can also log into your account to check the delivery status.

RETURNS & EXCHANGES

We accept returns or exchanges within 30 days of delivery. Items must be unused, uninstalled, and in their original condition. Products showing signs of wear, installation, or alteration are not eligible for return.

  • Approved returns will receive a prepaid return label. You'll need to drop off the package at a UPS location; pickup service is not provided.

  • Shipping and handling fees are non-refundable and will be deducted from your refund total.

  • Custom orders are final sale and not eligible for return or exchange.

  • If your item arrives damaged or defective, we're happy to offer a replacement. Please contact us within 30 days of delivery.

  • International returns: We do not offer prepaid return labels for orders outside the U.S. Return shipping costs are the customer's responsibility.

For any questions, feel free to reach out to us at info@arthurobjects.com.